Growing IT consulting company seeks Senior Field Engineer. Qualified candidate should have great customer service skills and able to work with wide range of personalities. This position requires the candidate to provide phone support and to travel around Chatham County to various clients. The candidate should be good on the phones, patient, and a clear communicator. should be able to effectively troubleshoot a wide variety of issues and document, perform root cause analysis. This is a great opportunity for career growth as we are fast growing organization and we are looking to expand our operations aggressively in the upcoming years.
Should have a minimum of 5 years of consulting support experience supporting multiple networks with more than 50 users and/or more than 10 Microsoft Windows servers. Must have demonstrated strong performance in prior roles, with increasing levels of responsibility and independence. Distinctive problem solving and analytical skills.
Should take ownership until problem is resolved, be customer service focused, be eager to expand knowledge, take on new challenges, be a self starter. The qualified candidate will be expected to work independently with minimal supervision.
Advanced knowledge of and troubleshooting skills with Windows client, server operating systems, NAS, Active Directory, Business applications, and Firewalls, is a MUST.
Experience with various utilities such as anti-virus, disk replication, and disk partitioning software.
Experience with troubleshooting network related issues.
Good oral and written communication skills with an ability to write reports, business correspondence and procedure manuals and effectively present information and respond to question from groups both inside and outside of the department.