Read what our clients are saying about Integrated Network Solutions. We are very proud of the excellent feedback we get from our clients. At Integrated Network Solutions, we are always interested to hear your opinions and if we could improve our service in any way.
Morris Technology, LLC provides critical infrastructure solutions and services to the media industry, including print, broadcast, and multimedia. Operating on an ASP model nationwide, the company also helps its clients identify and implement best-of-breed solutions that facilitate connecting, communicating, and transacting news and content in different modalities, as well as managing their subscription service systems. In addition, Morris Technology also offers network and telephone system management and a wide range of consulting and technical support services.
One of the first tasks Morris Technology President Jim Goodlett faced after the company's launch in May 2004 was ensuring that employees could communicate efficiently and cost-effectively with clients and affiliates around the country. With travel, staffing, and training costs all high, and escalating, the company realized that one key to achieving bottom-line goals was to minimize top-line costs. It turned to Mitel.
"Saving tens of thousands of dollars in administrative overhead each year is certainly significant," says Goodlett. "But the cost benefits of IP communications pale in comparison to the savings we have achieved by eliminating travel costs through e-conferencing and audio conferencing, and the resultant 300 percent increase in staff efficiency, garnered by implementing IP productivity solutions from Mitel."
I am writing this letter to let you know how pleased we continue to be with our service from INS. When we began our search of a new phone system vendor in 2005, you were eager to discuss option you could offer to accommodate our needs. You worked hard to determine the most efficient way to structure a system to include our various office locations. At the same time, you did not pressure us into any signing an agreement to get a “special discount” within a certain timeframe. You simply gave us your best bid and re-worked it only because we discussed changes to the set up. You helped me to compare your bid to others to ensure we were looking at equipment and services from other companies on equal ground.
Our decision to award our contract to INS was one we are very pleased we made. You and your team made the transition work very smoothly. INS worked around our schedule and in conjunction with our contracted computer network administrator. Upon finalizing the installation, I specifically recall that you offered to add a particular piece of equipment at no cost to us because you took responsibility for not including that item in the original bid. I really respect your business ethics. You definitely stand behind your word.
Your staff is always very professional, courteous and responsive. After three years, it continues to be a pleasure to work with you and the whole INS team.
Rich, please feel free to share this letter with any prospective clients. I would highly recommend your company to anyone needing services in your areas of expertise. You may release my direct phone number if anyone would like to discuss any specific questions.
Kris Tillman, CPA
Since the year 2000, Glynn County has solely utilized a Mitel PBX and VoIP telephone solution. During this period, INS has been the exclusive support provider for our system. They have professionally maintained and supported all aspects of the system and together we have fostered a very amicable working relationship. They provide excellent service response both onsite and electronically. Their highly technical staff is competent and customer centric. I would not hesitate to use their products and services for any future communications need. In fact, Glynn County is in the process of developing several more ip based solutions and Mitel/INS will most certainly be the provider.
If you need any further information regarding their products or services, please do not hesitate contacting me. Again I would strongly recommend a Mitel/Ins solution.
David J. West
I am pleased to be able to write this letter of recommendation for INS. Your company did an outstanding job during the telephone installation for our new building. Not only that, the company has been quick to respond when minor problems have occurred since our move into the new space.
I have been very pleased with the overall services provided by INS, and certainly would recommend the utilization of your company to any group or organization.
Joseph P. Ierardi
Chief Executive Officer
Too often customers neglect to thank their service providers for a job well done, instead concentrating on the times that service may have not been what was expected.
I would like to make sure that I don't fall into this pattern. We have done business with INS for over 10 years and I have always been ecstatic of the level of service that my company receives from yours. All of your staff, from the administrative people to the technicians in the field, are courteous and professional. As everyone knows, without telecommunication and data systems, today's businesses are “dead in the water.” With the response times that INS has provided to my company, I never fear that that will happen to me.
Thank you for your support of my business.