Read what our clients are saying about Integrated Network Solutions. We are very proud of the excellent feedback we get from our clients.
At Integrated Network Solutions,we are always interested to hear your opinions and if we could improve our service in any way.
circa LIGHTING®: "Rich and his team were indispensable during this process. They were thoroughly organized, prepared, knowledgeable, and ready to meet any challenge that came their way."
We recently had the good fortune of being introduced to Rich Neal and INS, when we were at the height of frustration with our poorly operating telephone system and the company that supposedly supported it. We were relocating to a new facility and wanted to make sure that when we did, our phone system operated flawlessly.
For two years, we had been struggling with bad connections, line feedback, inaudible calls, and more with our Toshiba system which was fairly new and had never worked properly. We were at the point of no return and ready to throw in the towel and purchase a new phone system - until we met with Rich at his office.
We spent a lengthy amount of time discussing the options and opportunities of a new phone system, and after hearing our needs and concerns, Rich stated that he felt we could accomplish these goals with our existing phone system. Apparently there was no reason our hardware and system couldn't deliver what we needed - it was just poorly installed and programmed from the beginning. Although wary, because we were so sick of the problems, we took a leap of faith and gave Rich the opportunity to relocate and install our system in our new location and then reprogram it to meet our needs.
Rich and his team were indispensable during this process. They were thoroughly organized, prepared, knowledgeable, and ready to meet any challenge that came their way. On the first weekend after installing our new system, when we were unclear on how to transfer our weekend calls to our showroom, Rich showed up on Saturday to solve the problem. We now have a fully functioning phone system for about 10% of what we would have invested in a new system. We are extremely satisfied clients and Rich will be our vendor/partner for our phone system for as long as he'll have us!
Best Regards,Robin Grenchik
Morris Technology: "IP Mitel solution enabled us to communicate efficiently and cost-effectively; tens of thousands saved in overhead each year."
Morris Technology LLC provides critical infrastructure solutions and services to the media industry, including print, broadcast, and multimedia. Operating on an ASP model nationwide, the company also helps its clients identify and implement best-of-breed solutions that facilitate connecting, communicating, and transacting news and content in different modalities, as well as managing their subscription service systems. In addition, Morris Technology also offers network and telephone system management and a wide range of consulting and technical support services.
One of the first tasks Morris Technology President Jim Goodlett faced after the company's launch in May 2004 was ensuring that employees could communicate efficiently and cost-effectively with clients and affiliates around the country. With travel, staffing, and training costs all high, and escalating, the company realized that one key to achieving bottom-line goals was to minimize top-line costs. It turned to Mitel®
"Saving tens of thousands of dollars in administrative overhead each year is certainly significant," says Goodlett. "But the cost benefits of IP communications pale in comparison to the savings we have achieved by eliminating travel costs through e-conferencing and audio conferencing, and the resultant 300 percent increase in staff efficiency, garnered by implementing IP productivity solutions from Mitel."Jim Goodlett
Chatham Orthopaedic Associates: "Completed project on time and at quoted cost, Professoinal phone, data, and fiber cabling, Panasonics work great."
Please accept this letter as an introduction of INS (Integrated Network Solutions). INS came highly recommended to Chatham Orthopaedic Associates, P.A. for their depth of knowledge and delivering a varied product line and services related to our Panasonic phone system.
INS was instrumental in setting up a supplemental Panasonic phone system the previous year when we completed building of our new offices. This required INS to handle all of the installation of the new phones, CAT5, and fiber optic cabling into the new building along with a tie into the existing phone system. INS completed the project on time and at the projected cost given to us. They continue to give us good service.
I invite you to contact INS to see how they can enhance your business and technology needs. Please find my contact information below if you have other questions and or concerns regarding this letter of introduction and recommendation.
Best Regards,Bobby Sandlin, Accounting/HR Manager
Chatham Orthopaedic Associates, P.A.
Summit Cancer Care: "I really respect your business ethics. You definitely stand behind your word."
I am writing this letter to let you know how pleased we continue to be with our service from INS. When we began our search of a new phone system vendor in 2005, you were eager to discuss option you could offer to accommodate our needs. You worked hard to determine the most efficient way to structure a system to include our various office locations. At the same time, you did not pressure us into any signing an agreement to get a “special discount” within a certain timeframe. You simply gave us your best bid and re-worked it only because we discussed changes to the set up. You helped me to compare your bid to others to ensure we were looking at equipment and services from other companies on equal ground.
Our decision to award our contract to INS was one we are very pleased we made. You and your team made the transition work very smoothly. INS worked around our schedule and in conjunction with our contracted computer network administrator. Upon finalizing the installation, I specifically recall that you offered to add a particular piece of equipment at no cost to us because you took responsibility for not including that item in the original bid. I really respect your business ethics. You definitely stand behind your word.
Your staff is always very professional, courteous and responsive. After three years, it continues to be a pleasure to work with you and the whole INS team.
Rich, please feel free to share this letter with any prospective clients. I would highly recommend your company to anyone needing services in your areas of expertise. You may release my direct phone number if anyone would like to discuss any specific questions. (contact INS to obtain Kris' phone number)
Sincerely,Kris Tillman, CPA, Controller
Summit Cancer Care, PC
Glynn County: "Provide excellent service response both onsite and electronically, highly technical staff is competent and customer-centric, VoIP is excellent"
Since the year 2000, Glynn County has solely utilized a Mitel PBX and VoIP telephone solution. During this period, INS has been the exclusive support provider for our system. They have professionally maintained and supported all aspects of the system and together we have fostered a very amicable working relationship. They provide excellent service response both onsite and electronically. Their highly technical staff is competent and customer centric. I would not hesitate to use their products and services for any future communications need. In fact, Glynn County is in the process of developing several more ip based solutions and Mitel/INS will most certainly be the provider.
If you need any further information regarding their products or services, please do not hesitate contacting me. Again I would strongly recommend a Mitel/Ins solution.
Sincerely,David J. West, Glynn County Network Engineer
The Endocrine Clinic: "Patient techs, Great with Toshiba systems, Trained us well"
We have had a business relationship with Integrated Network Solutions, Inc. for five years. We purchased our building and INS ran all the cables for our computer system as well as our telephone system. While we had numerous changes, Mr. Rich Neal and his staff were very patient and accommodating during this vast renovation.
Even though we had not purchased our Toshiba telephone system from INS, the INS staff was very knowledgeable of the system and even took the time to train us on the system's features.
Just recently, we decided to change our main greeting and INS was again prompt in helping us.
I would recommend Integrated Network Solutions to any business without any reservations.
Sincerely,Kathy E. Mabry, Business Manager
The Endocrine Clinic, P.C.
Southern Motors: "Superb multi-site car dealer configuration, Service-oriented, Moves at your pace, Not pushy"
For some years now we have used Integrated Network Solutions (INS) for telecommunications support at Southern Motors Honda, Southern Motors Acura, and Springfield Chrysler. During that time, INS has shown a willingness and ability to service a diverse array of telephone systems at our different dealerships, and have gone out of their way to keep older systems running, rather than push to replace them before we are ready.
INS has proven to be a very service oriented company, with a fine administrative staff and excellent technicians. Moreover, as a business partner, they sincerely care what is best for our business, and they provide a value more than commensurate with the cost of service.
Southern Motors prides itself on providing quality services to its customers. Accordingly, we recognize and appreciate the same commitment from INS.
Having done business with INS, I would not even consider another telephone system service provider. If anyone would like to discuss this with me personally, I can be reached at 912-927-0700.
GQF Manufacturing: "INS offers superior customer service to companies regardless of size."
Our company has less than 15 telephones and the system is integrated with our computer server. This means we are not a large operation with heavy phone and computer use. Over the years I have found other equipment providers to be less responsive to our needs. INS was different. During the past four years I have found INS to be quick and knowledgeable both in service and sales.Stephen McGehee, President
GQF Manufacturing Co.
Veteran Sales & Service: "Entire staff a pleasure, Helped us grow and expand smoothly, Highly recommend."
We purchased a Toshiba Strata Phone System for Small Businesses from INS in July 2007. Tracey Mueller, their BellSouth representative, was extremely helpful in changing our monthly service from BellSouth.
We recently upgraded the system due to the growth of our company. Rob, one of their technicians, always works efficiently and updates us on the status of the installs.
The entire staff has been a pleasure to work with. They respond very quickly to any of our questions and concerns. We would highly recommend the Toshiba telephone system and their customer service to any business.Stephanie Glasco, Office Manager
Veteran Sales & Service
Wayne Memorial Hospital: "Excellent installation, Quick Response."
I am pleased to be able to write this letter of recommendation for INS. Your company did an outstanding job during the telephone installation for our new building. Not only that, the company has been quick to respond when minor problems have occurred since our move into the new space.
I have been very pleased with the overall services provided by INS, and certainly would recommend the utilization of your company to any group or organization.Joseph P. Ierardi, Chief Executive Officer
Wayne Memorial Hospital
Automated Business Resources: "Over 10 years, ecstatic with level of service."
Too often customers neglect to thank their service providers for a job well done, instead concentrating on the times that service may have not been what was expected.
I would like to make sure that I don't fall into this pattern. We have done business with INS for over 10 years and I have always been ecstatic of the level of service that my company receives from yours. All of your staff, from the administrative people to the technicians in the field, are courteous and professional. As everyone knows, without telecommunication and data systems, today's businesses are “dead in the water.” With the response times that INS has provided to my company, I never fear that that will happen to me.
Thank you for your support of my business.Kathryn Murph
Automated Business Resources, Inc.
Vaden Automotive Group: "20 years with INS, couldn't be happier."
Integrated Network Solutions (INS) has maintained and supported our telecommunication and data needs for the past twenty years. Time after time INS proves to be a professional business and always concerned for the customer's best interest.
Mr. Rich Neal, the staff and technicians at INS are highly educated in their field and extremely dependable when called upon.
We would highly recommend INS to any business in search of a quality company to handle their network needs.
Sincerely,West Beaver, CFO
Vaden Automotive Group
The Landing Association: "We selected INS and the Mitel product after an extensive marketplace search of IT providers and VoIP projects."
January 23, 2009
We have worked with INS on our phone systems since 1992. INS has always been very responsive to our needs, whether that includes adding or moving phone lines, helping interface with the local phone company, or troubleshooting when an issue arrives.
In 2007, we replaced our traditional phone system with the Mitel Voice Over Internet Protocol (VoIP) product. The installation and training ran smoothly, and the employee responsible for this project spent plenty of time showing our IT staff how we could make updates on our own, easily moving phones as needed, adding new users, and updating greetings, prompts, etc. The product has been rock solid, and has allowed flexibility we didn't have before such features as transferring calls anywhere, even if out of our system also has allowed for telecommuting where callers do not realize they are talking to someone at a remote location rather than at their desk.
We selected INS and the Mitel product after an extensive marketplace search of IT providers and VoIP projects, even creating a thorough RFP process with presentations by the vendors who entered proposals. We have not regretted either decision since (INS or Mitel).Karl Stephens, Chief Administrative Officer
The Landing Association