INS is a full-service data and telecommunications company specializing in the following areas:
Cabling - Voice and Data Installations/Changes
INS installs and supports all interior wiring schemes, such as coaxial cable, and RS-232 to today's optical fiber and high speed copper networks.
Whether your voice and data systems are old or new, INS has experienced technicians to support your cabling infrastructure. No job is too small, and if the job is too big, we will let you know. Often overlooked by the end user, our fast response to cabling for system adds and moves can mean the difference between productive and unproductive days for your employees.
INS believes in continuing education for our employees. Our customers are getting the "Best in the Business" from our engineers and we have the certifications to back up our claim.
- BICSI Certified Cable Technicians
- Cisco Premier Partner: Cisco CCNA, CCDA
- Microsoft Authorized Reseller: MCP, MCSE
- IBM Authorized Reseller
- HP Authorized Reseller
- Dell Authorized Reseller
Consulting - System Evaluation and Analysis
Our ability to listen and ask the right questions, combined with years of broad based experience in communications systems and network services brings cost effective solutions to your voice and data networks.
At no cost to you, INS will meet with you, review your existing telephone system configuration, and your telephone bills, to help you determine how you can make your system more productive, and more cost effective. You do not need to buy from us to get our opinion, and we will not try to sell you something you don't need. Many times, the person who originally purchased or administered your system is gone, and gone with them is the information you need to effectively operate your telephone. Knowing INS is the only information you need.
INS supports all major brands of telephone and voice mail systems under our maintenance contract program called the TSS - Total Service Solution. Unless specifically noted, we stock critical spares in our Savannah warehouse for all system types under contract.
INS provides full parts and labor maintenance coverage for virtually all telephone system makes and models. Our standard coverage is provided seven days a week, 24 hours per day. We also include troubleshooting and repair coordination for your local telephone services. This means one point of contact no matter what the problem, and no additional charges if the problem is not in your equipment.
Benefits of maintenance contracts with INS include budgeting of repair expenses, preferred response time, extended life cycles for older technology, and reduced costs for system adds, moves, and changes.
Outside Plant Installation
INS has years of experience in the installation of outside plant cabling and protection systems, including the installation and termination of optical fiber and buried copper cabling.
Commonly, customers will have the need to connect multiple buildings at their business locations for provision of voice and data network services. Depending on the size and application, INS can provide connectivity with the installation of a variety of copper and optical fiber systems. Using techniques and materials that meet National Electric Code standards, INS will help design and install the most cost effective and reliable outside plant for each customer's requirements.
Repair and Support Services
Whether you purchase your phone system from INS or not, we provide time and material support for repairs and system additions on all major brands of telephone systems and peripheral products.
If you are like most people, you can no longer find the person who sold you your existing telephone system. Most companies will tell you that they can only help you by selling you a new phone system. INS maintains spare parts and technical documentation for a wide array of older phone systems. We are equally happy to support your existing system as we are to sell you a new one. We say, "Buy a new system when it will benefit you, not because you think you have no alternative."
Telephone - System Sales and Installation
INS is an authorized dealer for Mitel. INS sells and installs systems ranging from 2-3 phones to multi-site networks with hundreds of phones.
INS will interview the prospective customer to determine the customer's size, budget, and applications. Based on the results of the interview, INS will develop budgetary proposals for the customer for the system which we feel is the best fit for the particular situation. We will then re-confirm the customer's needs and applications, present options for consideration, and fine tune the proposal to make it as cost effective as possible for the requirements at hand. Our goal in the sales process is to neither oversell nor undersell, as we both appreciate the value of a customer's money, yet understand that the customer wants no surprises in the long run.
When a decision is made, INS will coordinate the necessary information gathering, cutover timing, training, and post installation follow-up. If necessary, the cutover can take place after hours, without additional charges to the customer. We will then modify the system software for thirty days at no additional charge, in order to insure that the system operation is specific to the customer's needs.
Voice Mail - System Sales and Installation
INS sells and installs a variety of proprietary and open voice mail systems. Those systems range from cost effective, basic systems to Unified Messaging platforms, from manufacturers like Mitel and many more.
As with telephone systems, the voice mail sales process is one of listening to the customer, and determining the customer's needs. It is particularly important to understand the interaction between the customer's telephone system and their voice mail system, and INS specializes in understanding the intricate requirements of systems integration. After the purchase decision is made, INS works along with the customer to plan system operation, develop menu choices, identify special message notification needs, and to train both users and system administrators to optimize the benefits of voice mail for customers.